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Discover everything you need to know about order processing times, tracking information, and our fully insured shipping methods. This section explains how your precious metals are securely packaged and delivered right to your door.
You can check your order status at any time by logging into your account. Here’s what different statuses mean: Most orders currently ship within 3–8 weeks, depending on demand and product type.
U.S. domestic shipping is: Shipping charges are calculated at checkout. Just add items to your cart and proceed to the checkout page to see available options and costs. For international orders, shipping is calculated at checkout.
Most orders ship within 1–5 weeks of being placed, depending on payment clearance and current demand. You’ll receive a tracking number via email once your order ships. You can check the status of your current orders in your account. Please Note: We appreciate your patience and commitment to real precious metals.
All sales are final once placed. Orders are tied to live precious metals pricing and fall under our Market Risk Policy. If you need to cancel, please note: We encourage customers to double-check all information before confirming their order.
Orders are shipped via USPS, FedEx, UPS, or armored transport services such as Brinks or Loomis, depending on the order size and destination.
We do not offer in-person pickups. Scottsdale Mint operates secure manufacturing and distribution facilities, and all orders are shipped directly for safety and logistical reasons. While we appreciate your interest in visiting, tours and pickups are not available at this time. We do offer low-cost or free shipping options to make up for this.
Yes. For security and compliance reasons, orders placed through our retail website are limited to $200,000 USD.If you wish to place a larger order, please contact us directly at (888) 745-2279 to speak with a Scottsdale Mint specialist.
If your order status shows “delivered” but you haven’t received it, or if your package is missing an item, please do the following: Our shipping department records precise package weights and video documentation for security. We will work with you to resolve any discrepancies quickly and fairly.
Yes! We provide free shipping on all U.S. orders over $499 USD.
At this time, you must log in to your account to track your order.However, once your order ships, you will also receive a shipment confirmation email that includes your tracking number.
Yes. If you place multiple orders within a short time frame, we can often combine them into a single shipment for efficiency and cost savings.Please contact support as soon as possible to request order consolidation.
Yes. We offer shipping upgrades, including FedEx 2-Day and signature-required delivery for eligible orders.Please note: this does not shorten the production or minting time—it only applies once your order has shipped.
We do not ship to P.O. Boxes via FedEx, UPS, or armored carriers.If you need to use a P.O. Box, we may be able to ship via USPS, but certain products and order sizes will still require a physical address and signature.Please contact customer service before placing your order if you’re unsure.