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Due to high silver market activity, processing and shipping may take 4-6 weeks.
Silver Alert: Processing & shipping may take 4-6 wks.
Knowledge Center

Orders & Shipping

Discover everything you need to know about order processing times, tracking information, and our fully insured shipping methods. This section explains how your precious metals are securely packaged and delivered right to your door.

How Do I Check My Order Status?

Last Updated: June 17, 2025

You can check your order status at any time by logging into your account. Here’s what different statuses mean: Most orders currently ship within 3–8 weeks, depending on demand and product type.

How much is shipping?

Last Updated: December 30, 2025

U.S. domestic shipping is: Shipping charges are calculated at checkout. Just add items to your cart and proceed to the checkout page to see available options and costs. For international orders, shipping is calculated at checkout.

When Will My Order Ship?

Last Updated: May 16, 2025

Most orders ship within 1–5 weeks of being placed, depending on payment clearance and current demand. You’ll receive a tracking number via email once your order ships. You can check the status of your current orders in your account. Please Note: We appreciate your patience and commitment to real precious metals.

Can I Change or Cancel My Order?

Last Updated: May 16, 2025

All sales are final once placed. Orders are tied to live precious metals pricing and fall under our Market Risk Policy. If you need to cancel, please note: We encourage customers to double-check all information before confirming their order.

How is my order shipped? Is it insured?

Last Updated: May 16, 2025

Orders are shipped via USPS, FedEx, UPS, or armored transport services such as Brinks or Loomis, depending on the order size and destination.

Can I Visit or Pick Up My Order in Person?

Last Updated: May 16, 2025

We do not offer in-person pickups. Scottsdale Mint operates secure manufacturing and distribution facilities, and all orders are shipped directly for safety and logistical reasons. While we appreciate your interest in visiting, tours and pickups are not available at this time. We do offer low-cost or free shipping options to make up for this.

Is there a maximum order size on your website?

Last Updated: May 16, 2025

Yes. For security and compliance reasons, orders placed through our retail website are limited to $200,000 USD.If you wish to place a larger order, please contact us directly at (888) 745-2279 to speak with a Scottsdale Mint specialist.

My order never arrived / An item is missing from my package

Last Updated: May 16, 2025

If your order status shows “delivered” but you haven’t received it, or if your package is missing an item, please do the following: Our shipping department records precise package weights and video documentation for security. We will work with you to resolve any discrepancies quickly and fairly.

Do you offer free shipping?

Last Updated: December 30, 2025

Yes! We provide free shipping on all U.S. orders over $499 USD.

Can I track my order without logging in?

Last Updated: May 16, 2025

At this time, you must log in to your account to track your order.However, once your order ships, you will also receive a shipment confirmation email that includes your tracking number.

Can I combine multiple orders into one shipment?

Last Updated: May 16, 2025

Yes. If you place multiple orders within a short time frame, we can often combine them into a single shipment for efficiency and cost savings.Please contact support as soon as possible to request order consolidation.

Do you offer expedited or overnight shipping?

Last Updated: May 16, 2025

Yes. We offer shipping upgrades, including FedEx 2-Day and signature-required delivery for eligible orders.Please note: this does not shorten the production or minting time—it only applies once your order has shipped.

Do you ship to P.O. Boxes?

Last Updated: May 16, 2025

We do not ship to P.O. Boxes via FedEx, UPS, or armored carriers.If you need to use a P.O. Box, we may be able to ship via USPS, but certain products and order sizes will still require a physical address and signature.Please contact customer service before placing your order if you’re unsure.

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