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Frequently Asked Questions

• What is ach - echeck? Why hasn't my payment cleared?

  Automated Clearing House is an electronic banking network often used for direct deposit and electronic payment.  Essentially an Electronic Check.  You enter your check information online instead of having to mail in a physical check and risk loss of mail or long snail shipping times.  The ACH payment clearing time is just like a normal check, up to 10 business days.  Your order will then be marked as cleared and processed for shipping.

  As with regular checks, eCheck/ACH enables customers to transfer funds directly from their bank account. However, unlike a paper check, eChecks spare customers the trouble of mailing a check through the snail mail. At the time of check out you will need to provide your Routing Number and Account Number that can be found on your traditional paper check. Make sure that your Billing & Shipping Address matches the Address on file with your bank. Once the order has been placed you will receive a Pending Order Email. Your purchase has essentially locked the quantities and price assuming the payment clears. Clearing times are up to 10 days. Customers will first see the money leave their account within 1-3 days, however that does not mean it’s fully cleared with Scottsdale Mint’s bank. Once the funds are cleared, you will receive a FUNDED email and your account will be marked as such. Then when your order is shipped out you will receive an email that will include your Tracking Number. This is a slower process and think of it just like a regular check so please have patience. While eCheck does offer convenience for some, if you need a quicker result please choose Bank Wire, Paypal, or Credit Card.

• Do you have a storefront I can visit and pickup?

  We operate manufacturing & distribution facilities only and all orders are shipped due to security. No local pickups but we offer low or free shipping options. While we would love to offer tours to our great customers, unfortunately we do not yet offer this.

• When will my order ship?

  As long as your order status is in “processing”, in standard times most orders will ship within about 1-5 weeks of the order date.   As soon as your shipping label is generated you will receive an email with the tracking number.  During intense demand times (Such as parts of 2020 and 2021)- shipping times may exceed our standard timeframe.  We will provide estimates, but the delays can be longer.  Regardless Scottsdale Mint 100% Guarantees Weights, Purity, and Final 100% Insured Delivery. Rest assured your price is locked in and we will get you the metals as soon as possible.

• Can I change or cancel my order?

  All sales are final. Please see our Terms & Conditions for complete details regarding our return and cancellation policy. If you wish to cancel your order, please note doing so will incur a minimum cancellation fee of 20% in accordance with our Market Risk Policy.

• What is my order status?

  To check on your order status, log into your account and view your orders. If your order says ACH Pending Payment, we are waiting on your payment to clear. If your order says On Hold, there is an issue with your account and you should contact us to follow up. If you order says PROCESSING, your order status is good, and your payment has cleared! Currently most orders are shipping within about 3-8 weeks of the order date. As soon as your shipping label is generated you will receive an email with the tracking number. Rest assured your price is locked in and you are guaranteed to receive your metals. Due to unprecedented demand currently, we are seeing abnormal shipping times. Should your items be available before our estimated delivery date we will of course send them out sooner and notify you via email.

• How do I create an account?

  Click the person icon on the top right of our web page to register, or simply begin shopping and create an account during the checkout process.